What Singing Sensation Susan Boyle Can Teach Business About Customer Service »

If you have not seen the videos or heard about the incredible voice of Great Britain’s Susan Boyle yet you must not come out very often!

Most have heard because her story has been all over the internet.  But more importantly its what her story of ‘most unlikely to succeed’ has done to touch the heart of millions of people around the world.

Susan looked the part of an average person (like most of us) but when she appeared on TV show Britain’s Got Talent and she begin…

Small Business Digital Marketing »

“Generations Online in 2009″ »

What a great snapshot from Pew Internet of who’s online and why technology is not for just certain segments but it is affecting all walks of life! This is HUGE for those of us in business.

A series of charts related to the “Generations Online in 2009″ report released on Jan. 28, 2009.

What Most Online American’s Think of Online Shopping »

The End Of Mass Marketing…YES!! »

Most of today’s marketing and advertising models fail to engage with consumers, who, as a result, are becoming less brand-loyal and more trusting of each other. A shift in thinking and approach is critical in order for any size business to compete in this new business economy. An emphasis on “connectivity” and “relationship building” is more important than ever for business growth and survival.

The marketing mindset must move to one that shifts from:

  • Pushing messages to nurturing consumer connection
  • Talking to listening
  • Shifting innovation from the top-down to the bottom-up