I read at businessweek.com yesterday about the new book In-N-Out Burger: Professionalizing Fast-Food by Stacy Perman. She tells the story of the enormous success this business has had and points out it has been due primarily to the vision of the deceased founders Harry and Esther Snyder, the management qualities and the great treatment of its employees.

Living in California for many years and having two family members that work there for 6-8 years I can attest firsthand they are amazing from the customer perspective. They beat any fast-food chain out there hands down…