Ever wished you could contact someone at the companies you do business with to complain, resolve problem or just give them the props for something they did you liked without dealing with those aggravating automated phone systems!?

I have and so have many, many consumers for that matter!

It’s so hard to find direct access via the “old model” of doing business but now that social media has provided the tools to voice the consumers experience with millions online…you can now reach some companies and businesses who ‘get’ the power of the people in this digital economy.

If you want…

According to a survey by Heyman Associates Executive Search.

The survey, conducted to gauge the effectiveness of corporate communications in today’s an economic climate riddled with company failures and layoffs, found 85% of survey respondents say their CEO, among other managers, is communicating with them, though 65% would still like more informal, in-person communication, MarketingCharts writes. Read the article here.