21st Century marketing is understanding your emphasis is on a Client not on a Customer.

What’s the difference?

Selling to a “Customer” is a transaction relationship involving an exchange of goods or services for money, versus selling to a “Client” for whom the salesperson takes responsibility for guiding and advising by taking on a stewardship role.

Big difference!

Two-thirds of all online users visit social networks and blogs, according to data from Nielsen Online. And the largest growth in social media users last year came from the 35- to 49-year-old group.

Well that day that all mothers long for, Mother’s Day…a day of recognition especially made for those of us who have contributed to one of life’s mysteries and wonders…Motherhood is close to showing up on the scene.

If your anything like me, it represents a “check out” moment from the hustle and bustle of life to reflect on the joys of beings mom (and the sorrows), how far you have come and how far your family has come.

Most of us our adorned with flowers, a gift, or dinner out and those are all such wonderful tokens of love from…

Ever wished you could contact someone at the companies you do business with to complain, resolve problem or just give them the props for something they did you liked without dealing with those aggravating automated phone systems!?

I have and so have many, many consumers for that matter!

It’s so hard to find direct access via the “old model” of doing business but now that social media has provided the tools to voice the consumers experience with millions online…you can now reach some companies and businesses who ‘get’ the power of the people in this digital economy.

If you want…

Today I came across a tweet on Twitter providing a link to a YouTube video titled Bank of America Walkout. WOW! is all I can say.

This is consumer power using social media to the 10th power!!! I predict this video will spread like wildfire and I also believe many  B of A customers will join in on this move.

This is a perfect example of what I have been saying for awhile now…this is the Age of the Super Consumer. Businesses both large and small have nowhere to hide anymore when it comes to their…

If you have not seen the videos or heard about the incredible voice of Great Britain’s Susan Boyle yet you must not come out very often!

Most have heard because her story has been all over the internet.  But more importantly its what her story of ‘most unlikely to succeed’ has done to touch the heart of millions of people around the world.

Susan looked the part of an average person (like most of us) but when she appeared on TV show Britain’s Got Talent and she begin…

Recently Burger King’s advertisement antics have been a marketing nightmare if not corporate suicide in my opinion. What the heck is going on over there at corporate BK anyway? It seems as though they are trying to impress us with your tasteless presentations using “shock” propaganda to get our attention.

Really now, business must be pretty bad for Burger King when you feel you have to resort to making fun of and disrespecting Latinos or try to convince parents the BKing singing about his love for…

According to a survey by Heyman Associates Executive Search.

The survey, conducted to gauge the effectiveness of corporate communications in today’s an economic climate riddled with company failures and layoffs, found 85% of survey respondents say their CEO, among other managers, is communicating with them, though 65% would still like more informal, in-person communication, MarketingCharts writes. Read the article here.

I read at businessweek.com yesterday about the new book In-N-Out Burger: Professionalizing Fast-Food by Stacy Perman. She tells the story of the enormous success this business has had and points out it has been due primarily to the vision of the deceased founders Harry and Esther Snyder, the management qualities and the great treatment of its employees.

Living in California for many years and having two family members that work there for 6-8 years I can attest firsthand they are amazing from the customer perspective. They beat any fast-food chain out there hands down…

What a great snapshot from Pew Internet of who’s online and why technology is not for just certain segments but it is affecting all walks of life! This is HUGE for those of us in business.

A series of charts related to the “Generations Online in 2009″ report released on Jan. 28, 2009.