Comments on: Business Suicide Mindsets to Avoid in 2009 (Part 2)

By: Hazel

Hazel — Sat, 11 Jul 2009 15:42:40 +0000

Pablo,
Thank you for your comment. I understand your point however, there is no excuse ever to be rude to someone seeking to do business with you unless of course THEY have acted in a rude, disrespectful way to you first. If a business owner only entertains possible business services, products, and opportunities that only they initiate…they not only may be losing out on expanding their borders, but they may box themselves in from possible solutions and approaches that could take their business to the next level.

To make the first move towards connecting with someone to discuss a solution you may have to help their business is hardly a desperate act to me. It’s business. Thank God for sales reps because without them reaching out to busy businesses, many products and services that help you be more efficient or profitable would not be available to them simply because they would not know about it.

If you want to do business in this new business era…the way you treat EVERYONE matters like never before. Your business no longer just belongs to you…it belongs to the convesations going on about your business you have no control over.

Again Pablo, thank you for your views.

By: Pablo

Pablo — Sat, 11 Jul 2009 15:14:10 +0000

I am sorry about the rude treatment. However, if you are ignored in your Cold Call/ Email…has nothing to do with SPAM (unless email bounced back?).and then show up unannounced at their perceived “least busy” time of day (how can you assume that?) what else can you expect but a rude reaction? in all honesty that would be bound to annoy me too. Why? if I’m interested, i would of a) picked up that phone when you called or b) answer your vmm message. …Your contact might of been busy with a financial statement, be going through hiring or firing..a divorce…who knows? .showing up without a confirmed appointment comes across as “desperate” and does not place you as an “equal” before your client’s eyes, but as one of millions of other “sales reps” searching for business – no matter what. I.E.- a “solicitor”

By: Hazel

Hazel — Fri, 03 Jul 2009 13:24:34 +0000

Raghav,

Thank you for your comment. Ahh, human nature. You are so right. It determines not only how we treat others but what our business philosophy is in my opinion. Our businesses are a reflection of the leadership. That is why in this new business era we must realize people really do matter and so does the way we treat them.

Thank you again!
Hazel

By: Raghavendra Srivastava

Raghavendra Srivastava — Fri, 03 Jul 2009 08:28:57 +0000

Hi,

I do agree with you, however as a researcher and student of human behavior, I would blame it on human psychology, which resists any voluntary inputs coming in from someone who is not known to you; even though the person sincerely wants to help you out!
As individuals we don’t really try to understand the logic behind an unknown person approaching us of his own, but instantaneously start to access the motive behind this voluntary approach – Is it that the person cold calling has his own interests in mind, which would benefit him more than me.

Good going nonetheless! Keep writing

Cheers

Raghav

By: Hazel

Hazel — Wed, 01 Jul 2009 14:28:14 +0000

Ben, thank you for your comment. I love what you said about behaving in a way consistent with their brand. You should coin that because it is not only very true but is very powerful!

Hazel

By: ben nneji

ben nneji — Wed, 01 Jul 2009 13:18:53 +0000

Your article was on the mark. It is sad to see people react to negatively to an unsoliciated offer. Sometimes it is just the way they are, but sometimes, it if driven by their previous experience with unsolicited offers. Either way, there is no excuse to be inpolite or to embarrass someone publicly.

I do consult on process improvement for various service companies. I tell them that they must behave in a way consistent with their brand. If their brand is to provide “friendly service” to their customers, then they must maintain that attitude in dealing with everyone, employees, suppliers, customers, etc, since, technically, they are all potential customers or actual customers as in your case.

Your article provides great insight as to why. Thanks for sharing.

Ben Nneji
SigmaWorks Group
A Business Service Process Improvement Company

By: Twitted by HazelNieves

Twitted by HazelNieves — Wed, 01 Jul 2009 04:50:52 +0000

[...] This post was Twitted by HazelNieves [...]

By: Hazel

Hazel — Wed, 01 Jul 2009 04:26:38 +0000

Stuart,
Thank you for your comments. I so agree with you especially on how bad customer service is today. Being rude and arrogant are great big turn offs!

Thank you again!
Hazel

By: Stuart Kortekaas

Stuart Kortekaas — Wed, 01 Jul 2009 04:10:57 +0000

One of the things that never ceases to amaze me is how bad customer service can be these days, especially given the current global climate. As this article correctly points out, word of mouth spreads much quicker than ever before, and you don’t know who you’re talking to will know. The expression it’s a small world is more appropriate than ever.

One person I admire is Sir Richard Branson. I especially like the way he is nice to everyone he meets. Back in 2000 I was preparing to go overseas, to study design in Sweden. When I visited the student travel agency in the city (Melbourne) to collect my tickets, the staff asked me “Did you meet him?” as I walked in. When I asked who, they said Richard Branson, and mentioned he was there about 10 minutes before I arrived. The staff at the travel agency also mentioned that he’d been very friendly to everyone.

Especially since good manners & being polite cost nothing, there’s no reason not to be nice to people. It’s a good way of attracting and keeping customers too.