Ever wished you could contact someone at the companies you do business with to complain, resolve problem or just give them the props for something they did you liked without dealing with those aggravating automated phone systems!?

I have and so have many, many consumers for that matter!

It’s so hard to find direct access via the “old model” of doing business but now that social media has provided the tools to voice the consumers experience with millions online…you can now reach some companies and businesses who ‘get’ the power of the people in this digital economy.

If you want to position your business (this is for Entrepreneurs and Small business too) for success put a plan of action in place to monitor the conversations going on about you and your business…but better yet put a proactive plan in place that provides your customers easier access to you so your customers experience just how valuable they are to you.

If you don’t…you risk a negative firestorm started by an unhappy customer or client that can spread far and wide very quickly in cyberspace.

I am starting a list of the “new model” business contact approaches for your convenience and as proof this is a smart marketing move you need to do to position your business for the 21st century.

Need some help with creating your personal proactive ‘Digital Customer Care Sevice’ plan? I offer a 4 step process that takes the guess work out of how to get your Digital Customer Care service up and running ASAP.

FIND DIGITAL CUSTOMER CARE:

You can look up any business that has a Twitter access and link on Twitter Yellowpages.

Check out businesses on Friendfeed. Here is a great tutorial on how to do searches.

A user powered Twitter Directory, WeFollow.com

Here are a few digital care company contacts:

Strategic Business Designer
Hazel Nieves
Contact: http://twitter.com/HazelNieves

Comcast
Frank Eliason
Contact: http://twitter.com/comcastcares

Charter Communications
Contact: http://twitter.com/CharterCom

Pizza Hut
Contact: http://twitter.com/tuscanipastas

Please add any you come across.

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