It was just reported 65% of online adults use social networking sites.
Yes, this is where YOUR customer is hanging out…but that does not mean putting up a page or blasting out Tweets on your daily flavor will attract them
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August 30th, 2011 | Posted in Featured | No Comments »
Tags: 21st century businesses, business perception, customer relationships, customer service, marketing

It’s a given, if you are in business…you want people to support your business so that you prosper!
However, often times business owners overlook the importance of ‘reciprocity’ when it comes to them supporting others who seek their Continue Reading…
Popularity: 6% [?]
August 30th, 2011 | Posted in Featured | No Comments »
Tags: business, Buy American, consumers, economy, God bless America

Folks, no matter what your preference is politically, we really need to stand united and firm as a nation in the midst of Continue Reading…
Popularity: 6% [?]
June 25th, 2011 | Posted in Featured, The Great Business Digital Divide | 3 Comments »
Tags: 21st century businesses, American businesses, customer centered, entrepreneurs, internet, marketing, small business, strategies and business plans, technology, Web Marketing

Mind boggling! The entire business landscape is going through a metamorphous of sorts…nothing is business as usual anymore! Really, nothing is!
I see business sector after sector old standby Continue Reading…
Popularity: 100% [?]
August 17th, 2010 | Posted in Age of the Super Consumer, Featured | 1 Comment »
Tags: 21st century businesses, advertising, American businesses, branding, brands, business trust, consumers, corporate communications, customer, customer experience, customer relationships, digital marketing, economy, entrepreneurs, Linkedin, small business, social marketing, strategies and business plans, website
In marketing and advertising lingo…the term Branding carries a lot of weight! But when it comes to the very target Branding is suppose to make its impact on, well they don’t really care about that term because that is not how they refer to a company, product or service and it’s not what gets them to take an action.
Their touch point, frame of reference, what gets their interest…is the ‘human experience’. Period.
Today’s American consumers (whose ever changing life stages must be taken into consideration) start their relationship with your business by examining and experiencing your intent and motivation. Consumers interact with brands like they do with other humans. Since they highly value authenticity and transparency in relationships, all the more this is true regarding brand communication.
This is why your story…your purpose, your heart should be at the core of your branding. Your brand needs to be able to ‘touch’ the human heart in order to even get consideration in the first place. That is why sales pitches, hype, fast talking and slick in-your-face intrusive advertising does NOT work any longer.
Show me your interesting story (your human touch point) and you can call it a branding or anything else you like.
Popularity: 6% [?]
August 13th, 2010 | Posted in Age of the Super Consumer, Featured, The Great Business Digital Divide | 1 Comment »
Tags: 21st century businesses, American businesses, brands, business success, Character, customer relationships, digital marketing, economy, employees, entrepreneurs, Facebook, intention, jobs, Linkedin, motives, small business, social marketing, social media, strategies and business plans, success. business success, successful, technology, Web Marketing
A good part of being successful has to do with character and what being successful means to YOU.
Character shows up in those little things most take for granted like keeping your word especially when it’s inconvenient, taking personal responsibility even if it cost you, returning phone calls, looking out for others well being before your own.
Basically, the way I see it is business success in this new economy will depend largely on your intentions, your motives. That is the way it used to be and that is how it should be in my books.
Everyone gets it you are in business to make a profit but what are your intentions and motives towards your customer, your employees, your vendors, your competitors, your community, your country?
That is the question and observation on the minds of today’s new consumer. Gone are the days of “Sell, Sell, Sell!!” Consumers have so much choice when it comes to deciding who they will spend their money with. You can’t rest on ‘old model’ business thinking and processes any longer if you want to ensure they choose you to spend their hard earned money with.
The intent and motive of your heart (your business, corporation, whatever started in the heart of someone) is going to be a deciding factor on what side of the “Great Business Divide’ occurring now.
What I am talking about here as to having a ‘Good Heart’ should be the basics for anyone in business. If it’s not…the new consumer emerging today will demand it and if you don’t genuinely deliver, you will have a hard time with business success in the 21st century.
Popularity: 8% [?]